Here we go again folks, another sample Xcelsius dashboard for you to mull over! Based on the excellent July 2007 article “Top 10 Call Centre Metrics and What They Mean To You“,I’ve knocked this up in about an hour today for a training session I’m delivering this Thursday.
Quote from the article:
What follows are the top ten contact centre metrics that will allow you to:
- Manage your workforce
- Control costs effectively
- Continuously enhance the client experience
- Ensure the contact centre is a contributor the overall profitability of an organization
Image removed.
Jim Bytes - Doing I.T. in Dublin! 
Hey Jim,
Your work is good.And the dashboard looks good.Will be checking regularly for your site updates.
Thanks
Abhi
Hi Jim,
I need to save the Scenarios of the Xcelsius in the Preview session. Would you please let me know, who can I use SAVE button in the preview and which can save various scenarios, which I am creating dynamically.
Your help would be highly appreciated.
Thanks
Nitant
Hello Jim,
I would like to review the last version of your dashboard, it’s possible ???
best regards.
Fabian
Hi! I was surfing and found your blog post… nice! I love your blog. š Cheers! Sandra. R.
Hello just spent the last month working with Web Intelligence and now working on creating a dashboard for my contact center and would love view an image of your contact center dashboards for Ideas. Your site is very helpful, thank you.
Best Regards,
Gabby