It’s all about the infrastructure…and some planning helps

I’m off to Cork for a few days vacation and will get back to Web 2.0 and the like on my return but for now here’s just one more iPhone related post to chew.

The LA Times today tells us “Some iPhone Glitches reported” since it’s launch on Friday last. Credit staff writers Josh and Ronald with understatement of the day. Analyst reports today indicate sales of over 500K units over the weekend and other stories tell of up to 20% of those new owners still waiting to be activated…4 days later!

Tell me, how does a company like Apple, launching a product that much of their future will depend on, neglect to ensure adequate server support, load balancing and the general well-being of the iTunes service (on which the activation depends) on launch weekend? Not only that but apparently they never communicated to partner AT&T that they expected to “sell shit loads of this phone so you lot may get a few calls”.

Chowdhry said AT&T apparently had insufficient technical support
staff on hand because it hadn’t prepared for such heavy demand.

I’ve posted before about a lack of focus and a quality slide at Apple, and here we are again.

It’s a worrying trend as this is yet another example of standards
slipping at Apple. It’s only about 6 weeks since we saw about 1000
iPods ship infected with a Windows virus thanks to an infected pc at
the manufacturing site.

Management heads should roll where 20% of consumers cant activate the item they waited 6 months and queued 24 hours plus to get hold of…period.

Pity this guy after spending his dollars. Good luck calling support man!
(Thanks to Damien who spotted the video)

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