You CAN do Spark Lines in Xcelsius

For those who work in dashboarding, you’ll know that it’s a constant struggle to provide real value and what the text books like to call “actionable insight”, meaningful information that executives can act on. We constantly strive to provide real context, something more than just a number on a gauge, and often the best way [...]

Read Full Post »

Sample Xcelsius Dashboard – Contact Center Management KPIs

Here we go again folks, another sample Xcelsius dashboard for you to mull over! Based on the excellent July 2007 article “Top 10 Call Centre Metrics and What They Mean To You“,I’ve knocked this up in about an hour today for a training session I’m delivering this Thursday.
Quote from the article:
What follows are the top [...]

Read Full Post »

FREE Upcoming Dublin MS Silverlight Event – Silverlight sparks ignite RIA

Thanks to Fergal Breen of IrishDev.com for visiting today to give me the heads up on an upcoming Silverlight event (free but registration required). Actually he asked me for a plug so here goes :

Time
 
19.30 – 00:00(vCalendar)
 
Phone
 
+353 1890 81 2100

Date
 
Thursday, September 27, 2007
 
Fax
 
+353 1 6614408

Venue
 
Cineworld Complex, Parnell Street, Dublin 1
 
Email
 
info@irishdev.com

Details  http://www.irishdev.com/EventDetails.aspx?id=888
The buzz : [...]

Read Full Post »

Two more sample Executive KPI Dashboards with Xcelsius

Here’s 2 more examples of recent dashboard work with Xcelsius, both executive level dashboards with a view of key contact centre business metrics.
Images removed.

Read Full Post »

Sample Xcelsius Dashboard Take 4 – Sales Management KPIs

I promised you a Sales Management related dashboard earlier this week, and here it is!

As it’s sales related, in producing this I’ve strived to introduce a new level of clarity and adopted what should be a best practice going forward of dedicating the most screen real estate to the metrics that matter most to the [...]

Read Full Post »