Is forced class study before certs a money grabbing joke?

I recently looked into doing the foundation ITIL v3 certification in IT Service Management from EXIN, not because I’ve any desire to work in service desk management but thought I’d like to study something in the new year and it’s no bad thing to have on a CV in Ireland these days.
My investigating stopped when [...]

Read Full Post »

An end of year list actually worth reading for a change

As 2007 rapidly draws to a close, bloggers everywhere are writing lists of the year’s best and worst of everything, and I’ve finally found one worth reading to share.
Via RedmondMag, with everything from Most Influential Exec to Sharpest Microsoft Competitor and Coolest Hair, there’s something for everyone to ponder!
BTW, the Coolest Hair accolade goes to [...]

Read Full Post »

You CAN do Spark Lines in Xcelsius

For those who work in dashboarding, you’ll know that it’s a constant struggle to provide real value and what the text books like to call “actionable insight”, meaningful information that executives can act on. We constantly strive to provide real context, something more than just a number on a gauge, and often the best way [...]

Read Full Post »

Sample Xcelsius Dashboard – Contact Center Management KPIs

Here we go again folks, another sample Xcelsius dashboard for you to mull over! Based on the excellent July 2007 article “Top 10 Call Centre Metrics and What They Mean To You“,I’ve knocked this up in about an hour today for a training session I’m delivering this Thursday.
Quote from the article:
What follows are the top [...]

Read Full Post »

Thank you Akismet, the blogger’s Saviour!

I reached another blogging milestone of sorts overnight. The Akismet plug-in has now blocked it’s first 1,000 spam comments. Thanks Akismet, and all the folks at WordPress for having the vision and good sense to include it in your offering. The accuracy is incredible and it has never failed me even as my traffic and [...]

Read Full Post »