You CAN do Spark Lines in Xcelsius

For those who work in dashboarding, you’ll know that it’s a constant struggle to provide real value and what the text books like to call “actionable insight”, meaningful information that executives can act on. We constantly strive to provide real context, something more than just a number on a gauge, and often the best way [...]

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Sample Xcelsius Dashboard – Contact Center Management KPIs

Here we go again folks, another sample Xcelsius dashboard for you to mull over! Based on the excellent July 2007 article “Top 10 Call Centre Metrics and What They Mean To You“,I’ve knocked this up in about an hour today for a training session I’m delivering this Thursday.
Quote from the article:
What follows are the top [...]

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Praise for Jim Bytes, linked on RyanGoodman.net

While checking some blog stats this evening I came across some referrals from Xcelsius evangelist Ryan Goodman’s site. Ryan keeps an updated list of sites containing Xcelsius material (tips, examples etc.) and he’s linked me on there. Here’s what he had to say about Jim Bytes:
This is a great site with interesting information and some [...]

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One to watch – KPILibrary.com

It’s been quite a while since I did a “One to Watch” post mentioning a site you might want to check out, and since most of my recent work life has been centered around data visualisation, I thought it time I mentioned KPILibrary.
If you are what you measure, how do you know where to start [...]

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Two more sample Executive KPI Dashboards with Xcelsius

Here’s 2 more examples of recent dashboard work with Xcelsius, both executive level dashboards with a view of key contact centre business metrics.
Images removed.

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