You CAN do Spark Lines in Xcelsius

For those who work in dashboarding, you’ll know that it’s a constant struggle to provide real value and what the text books like to call “actionable insight”, meaningful information that executives can act on. We constantly strive to provide real context, something more than just a number on a gauge, and often the best way [...]

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Sample Xcelsius Dashboard – Contact Center Management KPIs

Here we go again folks, another sample Xcelsius dashboard for you to mull over! Based on the excellent July 2007 article “Top 10 Call Centre Metrics and What They Mean To You“,I’ve knocked this up in about an hour today for a training session I’m delivering this Thursday.
Quote from the article:
What follows are the top [...]

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Thank you Akismet, the blogger’s Saviour!

I reached another blogging milestone of sorts overnight. The Akismet plug-in has now blocked it’s first 1,000 spam comments. Thanks Akismet, and all the folks at WordPress for having the vision and good sense to include it in your offering. The accuracy is incredible and it has never failed me even as my traffic and [...]

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One to watch – KPILibrary.com

It’s been quite a while since I did a “One to Watch” post mentioning a site you might want to check out, and since most of my recent work life has been centered around data visualisation, I thought it time I mentioned KPILibrary.
If you are what you measure, how do you know where to start [...]

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Two more sample Executive KPI Dashboards with Xcelsius

Here’s 2 more examples of recent dashboard work with Xcelsius, both executive level dashboards with a view of key contact centre business metrics.
Images removed.

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